Terms for shop owners
These terms are between [Provider name] ("we", "us") and the business that uses a shop app we set up ("you"). Your customers' use of your shop is covered by your shop's own privacy policy, not by these terms.
1. Service terms
You agree to these the first time you open the owner app. They apply to every shop, on the free plan or on Pro.
What you get
A shop app for your customers, an owner app for you, hosting of both, and fixes when something we built stops working.
The free plan
- No monthly fee and no setup fee. The free plan stays free for as long as you use it.
- Our processing fee. On the free plan we take 0.5% of each card order (products plus shipping), collected automatically by Stripe when the order is paid. On a $20 order that's 10¢.
- Stripe's own fee is separate. Stripe charges its standard card fee on your sales (currently 2.9% + 30¢ per card payment in the US), under Stripe's own terms. That fee goes to Stripe, not to us.
Your customers' payments
- Card payments from your customers go to your own Stripe account and bank. We never hold your money.
- You set up your Stripe account yourself from the owner app. It is between you and Stripe, under Stripe's terms.
- Your shop takes card orders once your Stripe account is set up and approved.
No surcharge on your customers
Our fee is paid by you, out of the sale. We never add it to your customers' checkout as a separate surcharge, service charge or convenience fee.
Refunds and chargebacks
- Refunds to your customers are your decision and come out of your Stripe balance.
- Our processing fee is not returned when you refund an order or lose a chargeback. Stripe's fee works the same way under Stripe's terms.
- Chargebacks and disputes are between you, your customer and Stripe. Stripe's dispute fees and rules apply.
Your responsibilities
- Your products, prices, photos, refunds, taxes, shipping and customer service.
- Keeping your owner password private.
- Only using the app for lawful business.
Limits
- We work to keep your app running, but we can't promise it will never be down or error-free, and we don't promise any level of sales.
- To the fullest extent the law allows, our total responsibility for any claim is limited to the greater of $100 or what you paid us (processing fees and Pro fees) in the 12 months before the claim. We aren't responsible for lost profits or indirect losses.
Ending
- You can stop using the app at any time, with no cancellation fee.
- We may stop the service if the app is used for something unlawful, or if you don't pay what you owe, with notice where we can give it.
- When you leave, ask and we'll delete your shop's information or give you a copy of your member list.
Changes
If we change these terms or our fees, we'll update this page and tell you by email and in the owner app at least 30 days before the change takes effect. If you don't agree, you can stop using the app or cancel Pro before then.
These terms are governed by the laws of [state].
2. Pro plan terms
You agree to these when you tap Upgrade to Pro in the owner app. The service terms above still apply.
- Price. Pro is $39 a month, shown in the owner app before you pay, charged by card through Stripe at the start of each month.
- No processing fee on Pro. While Pro is active, we don't take our 0.5% from your orders. Stripe's own card fee still applies.
- Renews monthly. Pro renews each month until you cancel.
- Cancel any time. Cancel from the owner app. Pro stays active until the end of the month you've paid for, then your shop moves back to the free plan and its 0.5% fee. There's no cancellation fee.
- No partial refunds. We don't refund part of a month you've already paid for.
- Failed payments. If a monthly payment fails and isn't fixed, Pro ends and your shop moves back to the free plan. Your shop keeps taking orders.
- Pro features. Pro features are listed in the owner app. We'll add to them over time and won't remove a feature you're paying for without 30 days' notice.
3. Privacy notice for shop owners
This covers what we keep about you as a shop owner. Your customers' information is covered by your shop's privacy policy.
What we keep
- Your name, business name, email and phone, from when we set up your shop or from the Upgrade to Pro form.
- When your shop was switched on, whether it's on Pro and when Pro is paid through, when you agreed to these terms, and your payment references.
- Your Stripe account ID, so your customers' payments reach your account, and whether card payments are switched on.
What we don't keep
- Card numbers. Stripe handles all card details.
- The details you give Stripe when you set up payments, such as your date of birth, Social Security number and bank account. They go straight to Stripe under Stripe's privacy policy.
How we use it
To run your shop app, collect our fees and Pro payments, send you receipts and notices, and contact you about your account. We don't sell it.
Who handles it
Cloudflare (where your shop's data is stored), GitHub Pages (where the app's pages are hosted) and Stripe (payments).
Keeping and deleting
We keep it while you use the app and for as long as the law requires for payment records. Ask us any time to see, correct or delete it.
Contact
- Provider[Provider name]
- Email[email]